The importance of ventilation and insulation ~ A Customer Testimonial, and my response

Today, I received a wonderful email, and am so excited to share it with you. Essentially, I know that I am too honest to be a good salesperson. In fact, I am not a salesperson at all. I am however, a contractor who offers all of the honest information to my customers so they can make informed ownership decisions. I believe in treating everyone with the utmost respect and dignity by providing honesty. I know that the truth has won a great deal of customers to my wonderful base. Year after year, people keep coming back, some just call for advice and never purchase anything, some call for purchases and live in another state or country, and own property near one of our locations. Thankfully, I’ve personally met most of our customers, spoken to and enjoyed doing business with.

 

What is the old Cliche’ that recovering businesses advertise…. “We know we’ve made mistakes in the past, but we’re getting them fixed”. This is usually followed by a personal invitation to return and consider being a customer once again.

The Allied way of doing business is old fashioned, sincere and based on excelling our customers homes, businesses and lives with minimum investment and future cost savings.

 

Okay, here is the testmonial:

Good Morning Shane
 
I owe you an apology. When you installed the gutter guards I thought that would take care of the icicles and when you told me that I  needed more insulation and ventilation I thought you were just trying to sell more stuff. Recently the city of Loveland has been offering an energy audit which we had done and they explained more about the soffits and insulation with diagrams until it got through to me.  We had the recommended work done and no more icicles except one at the corner of the back porch where the gutters meet I’m going to call the contractor about that.
Anyway just thought I would let you know. You are very knowledgeable about home construction and I could not absorb all the information that you were sharing with me. If you are ever up in the area let me buy you a beer or root beer if you prefer.
 
Regards
 
John (last name omitted for privacy)
Loveland, CO
John,
Thank you so much for your kind letter, and I will gladly take you up on a beverage next time I’m in the area.
It is always nice to hear about good advice paying off. You’re right that attic insulation and attic venting is absolutely critical to keeping your home energy efficient and free of mold, mildew and bacteria friendly conditions. As you know, your family will enjoy increased comfort inside your home and about 5-15% savings on energy, maybe more. If you do compare usage to previous years, I would love to hear about that data so I could share it with a couple who recently bought gutter dome and discovered their need for attic insulation, also. Construction upgrades and repairs often reveal deficiencies in other areas, and it is exciting to help people save money.
Thank you very kindly,
Shane Cameron

 

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If you build it, they will come.

Advertising is good, but not always effective. The 1989 Baseball movie Field of Dreams was about a farmer who heard a voice inspiring him to build a baseball field and the end result was the Black Sox coming. You can watch the movie to get the full understanding.

The truth about reality is this “If you build the wrong thing, it will be a lot of waste”. Kevin Costner’s character in Field of Dreams was not presented with an advertising problem, he was presented with a “possible” problem and the movie was entirely fictitious in the respect that legendary baseball teams could reappear from the grave and play a ball game in Iowa.

Sham-Wow probably costs a couple of pennies to produce, the advertising is costly, people bought them. Blankets with arm holes have become a huge market because of the advertising, availability and perceived value.

If a product is marketed and unavailable to the consumer for any reason the marketing will not give a good return on investment. If a product is marketed and the ads fail to properly add value to that product then consumers will not see the value. Value must be built in and the products benefits must be apparent to those who are forking over the dough. Nobody will spend money on something they don’t value…. or won’t spend it willingly.

Gold has always been hard to come buy, it can be stored in abundance, but only with great effort. It’s rare, beautiful, hard to come by and perceived as valuable for its many qualities. People throughout history have used gold and silver as money.

Money is defined by a variety of things and can be manipulated in the market when it is not rare, beautiful, hard to come by and has a perceived value that is forced upon the marketplace by things like: fiat currency, printing money on demand aka counterfeiting, shortages of food and water.

Prices of food, shelter and any commodity become higher when the supply of those goods is in danger of running low, during times of drought,  war, money counterfeiting and many more things.  The marketplace is not affected by only one factor.

If there is a monopoly over any commodity including money, it can be more easily manipulated.

Let’s take the idea of money as a commodity and apply it to advertising by thinking about the following:

How can a company better target the market according to what people need?

How can a business grow when the economy is in a downfall?

Who would be the best person/group of people to take a struggling economy and creatively meet needs and make a profit?

Where should advertising dollars be spent?

How can a company best follow the money trends, follow the money and meet the needs of consumers?

How can a business find the best target market at all times and grow successively?

The thing I love about business and the marketplace is that there is never just one correct answer, but many correct answers. The best answers are the highest in regard to people. I mean, ethical business attracts ethical people. Enron used the lower answers as a model and robbed a lot of folks. I hear the stories first hand in the homes of a good number of people, tidbits here and there. It was devastating. Spending money in the wrong place is just painful no matter what.

A wise man once said “if you want to make money, you’ve got to go where the money is at.”, he then reached into his pocket and payed the bartender for his twelfth round. Years later that same wise man was still using the same stool to sit on, the same pants and the same 5 dollar bill on a string.

The wise man had a lot of great information, but failed to properly divulge it. Marketing is the same as wisdom, if wisdom is applied to the correct people in the correct ways it will flourish and prosper. Marketing must be done in the absolute least expensive way possible by using existing resources. People with a great attitude and smile are better than anything.